Head of Technology Services – Lead | Perth Metro | NFP salary packaging + super

The quick version

• Lift service maturity (ITIL/ISO 27001), modernise platforms and drive a security-first culture
• Orchestrate cloud, data, cybersecurity and end-user services for a purpose-driven organisation
• Build a high-performing, customer-centric team that delivers measurable business outcomes

Why this role exists

To turn technology into a catalyst for innovation and better service delivery—not just “keep the lights on”—for a major WA health and community services provider.

What you’ll do

• Set and execute the technology services strategy across cloud, infrastructure, data, cyber and service delivery
• Uplift service management (ITIL v4), SLAs and CSAT; use metrics to drive continuous improvement
• Embed a security-first mindset and align practices with ISO 27001 controls
• Own vendor performance and value: managed services, support contracts and licensing optimisation
• Guide the data enablement agenda: platforms, governance and reporting that inform smarter decisions
• Lead service desk excellence: shift-left, knowledge management and incident/problem/change discipline
• Coach and empower team leads; build a positive, accountable, customer-focused culture
• Partner with senior stakeholders to translate business goals into pragmatic roadmaps and release plans

What you’ll bring

• Tertiary qualifications and 5+ years in senior IT leadership across multi-discipline teams
• Proven uplift of customer service capability and service maturity in constrained environments
• Delivery track record for defined programs/projects and clear outcome ownership
• Hands-on experience implementing data strategies across multi-platform environments
• Strong vendor management and stakeholder influence skills
• ITSM tooling/process optimisation expertise (incident, problem, change, request, CMDB)

Nice to have

• ITIL v4 certification and experience with modern ITSM toolsets
• Technical depth across SQL, Power BI/DAX, Azure, SSIS/SSAS and advanced Excel
• Sector familiarity with NFP/NDIS environments

Team & ways of working

• Work closely with the Chief Transformation Officer and senior leaders
• Hybrid: Perth Metro office with flexible WFH rhythm
• Culture: inclusive, outcome-oriented, high trust and continuous improvement

Compensation & details

• Permanent, full-time
• Competitive NFP package with salary packaging benefits
• Must have full Australian work rights
• Background checks as required

Why it’s different

• Purpose with scale: your work impacts thousands of Western Australians
• Broad remit: from security and cloud to data and service desk—own the end-to-end service experience
• Genuine support for growth: structured training, mentorship and a leadership team that has your back

What to do next

Apply via DR Analytics Recruitment. We’ll be in touch with next steps.